Support

If you are using AVTECH system, do note that we had cease all support to AVTECH system as there is no easy way to determine if a problem occurs due to malware infection or faulty hardware or misconfiguration. We had last used AVTECH DVR/NVR/IP Cameras in 2015 and we have currently no AVTECH system under warranty/maintenance/subscriptions.

If you are using AVTECH equipment and is encountering issues due to the malware , here’s your options.
https://www.lakson.com.sg/options-avtech-cctv-equipment-users/

Here’s other updates to the AVTECH ELF_IMEIJ Malware infection.
https://www.lakson.com.sg/updates-avtech-elf_imeij_malware/
https://www.lakson.com.sg/avtechmalware/
https://www.lakson.com.sg/avtech-replacement-programme/
https://www.lakson.com.sg/guide-remove-malware-infected-avtech-devices/
https://www.lakson.com.sg/avtech-hacked-email-alert-20-march-2017/


Otherwise if you have problem accessing your CCTV system from the internet, please do the following

Visit the following link and fill in the information.
http://support.lakson.com.sg/remoteviewingcheck/

It’ll send us the required information and create a support ticket at the same time to allow us to check on your system to advise you further.

We’ll also required the same information if you email/create a support ticket/call us.
Filling in the information required directly will enable us to check and get back to you faster.

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Our Support Email will originate from the below email addresses. Do remove them from your spam/junk filter.

For Customers with overdue outstanding invoices, all supports will be suspended until full payments are made.